Trust AbbeyAutoline to find you our best deal possible for your car insurance. We negotiate on your behalf with our large panel of insurers from right across the UK and Europe, finding you cover that best suits your needs. We also specialise in imported cars, convicted drivers and high-performance vehicles.
Plus, you can boost your cover with optional extras such as:
We understand that home insurance means having the reassurance that your property and belongings are financially protected should the unexpected occur. Like most people, you probably shop around. Fair enough, so do we. In fact, as an insurance broker that is what we do! We’re determined to give you peace of mind by finding you the right cover at the right price.
We offer cover for buildings, contents or building and contents combined to suit your needs. We also cater for non-standard home insurance such as landlord cover, vacant property and holiday home cover.
Plus, you can boost your cover with optional extras such as:
Going abroad? Whether you’re jetting off on a summer holiday with the family or just going on a short city break, we offer travel insurance that suits your needs. From the moment you purchase your insurance to the moment you return home, you can enjoy your trip with peace of mind, should the unexpected occur. Whether you’re travelling with your family or you are away on business, travel insurance covers you for cancellations, lost baggage, illnesses and missed departures.
We offer policies for single trips and multi trips if you’re a frequent flyer. Plus, we specialise in cruise and golf insurance cover.
Whether you are a sole trader or have a fleet of vans, our expert business team can tailor your cover to suit your needs and keep you and your van on the road. As a broker, it’s our job to find you cover at our best possible price, giving you peace of mind so you can tick insurance off your to-do list. We know that many vans have trailers, racks and expensive signage so we can cover for those too.
You can boost your cover with optional extras such as:
We understand that the constant demands of farming can sometimes overshadow the importance of evaluating your insurance each year as your farm evolves. As a broker, we personally work alongside you to establish your requirements and put the right cover in place to help protect your livelihood.
No matter what size your farm is, whether it is a hobby farm or large-scale business, we can help find the most competitive cover that you need. You can pick and choose the level of cover that is best suited to your needs to protect your farming buildings, household, livestock as well as provide liability cover.
We also offer an extra layer of protection for:
Business Insurance is designed to keep your business running should the unexpected happen. From sole traders to big brands, we’ve got you covered. Our team of Commercial experts are dedicated to supporting you and put in place the type of cover you need for your specific business. We appreciate business insurance can be a minefield, so we don’t expect you to be an insurance expert, our team will keep you right.
Business insurance protects your business from an array of risks such as:
*Terms, conditions and policy exclusions apply for all of the above products. For full details of the cover we offer please give us a call.
This document sets out the terms under which we will provide business services to you, our client. They also contain details of our regulatory and statutory obligations and the respective duties of both us and you in relation to such services.
Prestige Underwriting Services (Ireland) Limited, trading as AbbeyAutoline, is regulated by the Central Bank of Ireland. We are a company registered in Ireland and our company number is 119908. We are member of the Irish Brokers Association. Our address is Ground Floor, Teach Chinn Aird, Ashe Street, Cavan Tel: 1890 808 666 or 049 437 1505. We are a wholly owned subsidiary of Prestige Underwriting Services Limited who are ultimately owned by PIHL Holdings Limited.
Prestige Underwriting Services (Ireland) Limited, trading as AbbeyAutoline, is authorised by the Central Bank of Ireland and is registered with the Central Bank of Ireland as an Insurance Intermediary under the European Union (Insurance Distribution) Regulations, 2018. We are also registered with the National Consumer Agency to act as a Credit Intermediary in order to arrange finance for the payment of premiums.
We are subject to the Central Bank of Ireland’s Consumer Protection Code, Minimum Competency Code and the Fitness and Probity Standards. These codes offer protection to consumers and can be found on the CBI’s website at www.centralbank.ie.
We are an insurance intermediary who act honestly, fairly and professionally in accordance with your best interest. We act on your behalf at all times except for the collection and refund of premiums when we act as agent of the Insurer. Our services include assessing your demands and needs and offering advice on the appropriate insurance, arranging and managing cover with the Insurers, and making mid-term adjustments to your Insurance. Where appropriate we may offer you carefully selected products and services connected with your insurance, such products and services are sold separately and are non-compulsory.
For Motor, Home and Taxi, after we have assessed your demands and needs, we make a personal recommendation from our panel of insurers using a fair and personal analysis of the market. This means that we offer products from a wide range of providers, are able to recommend the best product to meet your individual needs and, on receipt of your instructions, will transmit orders on your behalf to one or more product producers (a list of such providers is available upon request). For the following products we are tied to a single provider: Motor and Family Legal are provided by DAS Legal Expenses Insurance Company, Motor Breakdown Assistance and Home Emergency Insurance are provided by Inter Partner Assistance SA who are part of the AXA Assistance Group, Key Care is provided by Keycare Ireland, Union Travel Insurance is provided by Mapfre Assistance Agency Ireland, and Prestige Travel Insurance is provided by David Oliver Associates.
Whilst we exercise the utmost care in selecting Product Producers for our panel, we cannot guarantee the financial condition of insurers with whom we place business.
Duty of Disclosure
You are required to answer all questions posed by us or the insurer honestly and with reasonable care, as expected of an average consumer. This applies when you arrange a new policy, renew an existing policy or make a mid-term adjustment to an existing policy. Where you do not provide additional information, (after being requested to do so, it can be presumed that the information previously provided remains unchanged.
Failure to answer questions asked by us or the Insurer honestly and with reasonable care may result in your policy being cancelled, made void, or mean all or part any claim may not be paid. This may also mean you have difficulty in purchasing insurance elsewhere. It is an offence to drive a motor vehicle on Irish roads without valid insurance and in the case of property insurance, failure to have insurance cover in place could lead to a breach of the terms and conditions attaching to any loan secured on that property.
Completed Proposal Forms or Statements of Facts will be provided to you. These are important documents as they form the basis of insurance contract between you and the insurer. You should review and confirm that the answers contained within are true and accurate. We would advise you to keep copies of all documents sent to or received from us for your own record of what has been disclosed.
Please ask if you have any doubts on any aspect of the above, our staff will be happy to assist you.
We will accept payments in cash, by cheque and by credit/debit card in respect of all classes of insurance in the circumstances permitted under Section 25G of the Investment Intermediaries Act 1995. We will issue a receipt for each payment received in accordance with the provisions of Section 30 of the Investment Intermediaries Act 1995. Receipts are issued with your protection in mind and should be kept safely.
Premium Default All premiums are due on or before the inception or renewal date of your policy. Under Central Bank legislation very strict rules apply to payment of premiums to insurance companies. We are not able to pay premiums to insurers that have not been received from clients. Therefore, to avoid the risk of cancellation, premiums must be paid when cover is incepted unless credit terms are otherwise agreed. We reserve the right to cancel your policy in the event of the following: your non-payment of premium(s) due at inception, renewal or following a mid-term adjustment; any form of payment used by you being returned to us by your bank due to insufficient funds or for any other reason; non-disclosure of relevant information; or an Insurer imposed cancellation under the terms contained in your policy documents. We would encourage you to refer to your policy documents for full details.
Remuneration and Fees When we arrange or renew your Insurance we will be paid commission based on a percentage of the premium by the Insurer. We will charge you a fee for arranging your Insurance and for making other changes or adjustments. Commission rates vary by product producer and product type (details available on our website www.abbeyautoline.ie). Such charges reflect the general service provided by us to meet your insurance needs through researching the market, placing the risk and standard advice.
We reserve the right to make an administration charge of up to €35.00 for (but not limited to) arranging cover, mid-term changes, duplicate/replacement documents, confirmation of driving experience, missed or late payments, amendments to existing instalments and direct debits, administration of refunds and issuing cheques. Any renewal fee(s) will be shown on your renewal notice and any fee(s) applied in respect of new business will be advised at quotation stage. Where we arrange for an external credit finance facility for clients to assist in premium payment, we may charge a maximum fee of up to 2% of the total premium(s).
Any cases which warrant higher charges than outlined above will be advised and agreed with you prior to the inception of your policy.
Cancellation refunds will be subject to a fee of €50. If we cancel a policy due to non-payment, all monies paid up to cancellation will be forfeited. We reserve the right to recover any discounts allowed by us during the term of your policy after cancellation and offset such discounts against any refund due.
In the event of a refund of premium, any monies owed to us by you at the time of the refund may be deducted by us from your refund. We may also charge a fee of up to €30.00 for the administration of your refund. By accepting our Terms of Business you are giving your consent in each and every instance where a refund arises for any monies owed by you to us to be deducted from any refund we may pay you.
Cancellation/Cooling Off Period
A consumer (as defined by SI No.853 of 2004) has the right to withdraw from an insurance policy (as defined under SI No.853 of 2004) within 14 days of the start of the policy without penalty and without giving any reason. This is known as the cooling off period. The right of withdrawal may be exercised by notice in writing to us, quoting your policy number. Should this right be exercised your Insurers may charge a pro rata premium for the period you have been on cover. If your policy is a motor insurance policy the premium cannot be refunded until the Certificate of Insurance and Windscreen Disc have been received by us.
You can cancel your policy by giving us notice in writing at any time and enclosing, where applicable, your Certificate of Insurance and windscreen disc. Provided that all reasonable charges owed to us have been paid, and providing that no incident which may give rise to a claim under the policy has occurred in the current period of insurance, you may be entitled to a proportionate return of the premium in accordance with the Insurer’s policy document. If you cancel during the first year (outside of the cooling off period) short term rates may apply in accordance with the terms and conditions contained in your Insurer’s policy document. Your Insurer may also reserve the right to cancel policies at any time by giving appropriate notice to your last known address.
Confidentiality/Data Protection Act
We act as Data Controller for personal data you supply in accordance with the EU General Data Protection Regulations and any relevant national law. We will collect, hold and process data when necessary for the performance of your contract, for our legitimate interests as an insurance intermediary and in compliance with any legal obligations. We will only hold your personal data for as long as required by law. Calls will be recorded for training and quality purposes. Recordings may be supplied to 3rd parties if required to investigate a claim, complaint or suspected fraud. To deliver our services we may use third party processors (e.g. underwriters, debt recovery firms, credit reference agencies and fraud prevention agencies).
You have the right to access personal information held about you by us, to restrict processing of inaccurate information, request that we correct any inaccuracies in the information held about you and to request the erasure of your data in certain circumstances.
Our full Data Protection policy is available on our website www.abbeyinsurance.ie or in writing on request. You can find more details about data protection from the Data Protection Commissioner at www.dataprotection.ie.
Prestige Underwriting Services (Ireland) Limited is a member of the Investor Compensation Company Ltd (ICCL) Scheme established under the Investor Compensation Act 1998. The legislation provides for the establishment of a compensation scheme and for the payment in certain circumstances, of compensation to certain clients of firms (known as eligible investors) covered by the Act. You should be aware that the right to compensation will only arise where client money or investment instruments held by this company on your behalf cannot be returned, either for the time being or for the foreseeable future, and where the client falls within the definition of eligible investor as contained in the Act. In the event that a right to compensation is established, the amount payable is the lesser of 90% of the client’s loss, which is recognised as being eligible for compensation, or €20,000.
As a member of the Irish Brokers Association (IBA), we are also a member of the IBA Compensation Fund Ltd. Subject to the rules of the scheme the liabilities of its member firm up to a maximum of €100,000 per client (€250,000 in aggregate) may be discharged by the fund in its behalf if the member firm is unable to do so, where the above detailed ICCL (established by law) has failed to adequately compensate any client of the member.
Conflicts of Interest
It is our policy to avoid conflicts of interest at all times, however, where an unavoidable conflict arises, we will advise you of this before we provide any business service to you. If you have not been advised of any such conflict you are entitled to assume that none arises.
As part of our service to our clients we operate a clearly defined complaints procedure. In the event that you are unhappy with any aspect of our service, you may make a complaint either in writing or verbally to the Office Manager. We will aim to resolve your complaint within 5 business days if we can. If this is not possible and we require further time to investigate your complaint, we will acknowledge your complaint in writing within 5 business days of receipt and issue a final response as quickly as possible once our investigation is complete. To keep you informed of our progress we will issue you updates at intervals of no greater than 20 business days until we are able to provide our final response.
If we have not issued our final response within 40 business days, or you remain dissatisfied with our final response, you have the right to refer your complaint to the Financial Services & Pensions Ombudsman. You can find more information at www.fspo.ie and you can contact them at FSPO, Lincoln house, Lincoln Place, Dublin 2, by telephone at +3531 567 7000 or by email at email@example.com
This agreement shall be governed by and construed in accordance with the laws of Ireland.
AbbeyAutoline uses information collected from its customers and visitors to our website to enhance the services we offer and to improve your online experience. We take your privacy very seriously. All information you supply will be managed in line with the General Data Protection Regulations and relevant national law. For full details of how we will handle your data you should view our Data Protection notice.
Privacy & Cookies
Your Choices Regarding Cookies
You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent, or download a web browser which prevents cookies from being stored at all http://www.google.com/policies/privacy/ads/.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser’s official web pages.
You can opt out of Google’s usage of advertising cookies by visiting Google’s Ad Settings.
Please note however that switching cookies off or refusing to accept them may mean that some functionality on this site may also be switched off, you might not be able to use all of the online services that we offer and some of our web pages may not display correctly.
We gather data regarding the visitors to this Website using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. Analytics does not gather any Personally Identifiable Information of visitors to the site. We use and store only the general type of information to help us improve our websites services to our customers.
If you are an AbbeyAutoline and have signed up to receive e-mails/ newsletters from our site, we may occasionally update you on our latest products, news or offers via e-mail / post/ telephone. We do NOT share your personal information with any third parties and all customer data is stored securely.
You have the option of opting out from continuing to receive these communications from us. Just click unsubscribe on the bottom of any of our marketing e-mails.
Telephone calls and email
Telephone calls and email correspondence made or sent by you to AbbeyAutoline as a result of you visiting this site may be monitored/recorded.
Exclusion of liability
Whilst we have taken all reasonable steps to ensure the accuracy and completeness of the information on this site, we will give no guarantee and make no representation regarding the accuracy or completeness of the content of this site. Consequently, we accept no liability for any losses or damages (whether direct, indirect, consequential or otherwise) arising out of errors or omissions contained in this website. We further give no guarantee that the website shall be available on an uninterrupted basis, and no liability can be accepted in respect of losses or damages arising out of such unavailability. We also accept no liability in respect of losses or damages arising out of changes made to the content of this site by unauthorised third parties.
Access to and use of this site is at the user’s own risk and we will not be held liable for the use of the site or any material downloaded from it, including (but not limited to) loss of data or a computer virus infection.
The website contains links to other websites, which are hosted and maintained by third parties. We have no control over the content or security of these sites. You therefore link to these sites at your own risk. We cannot be liable for any loss or damage which may arise from the use of these links.
We will never sell your name, address, e-mail address or personal information to any third party without your express permission.
Should you have any further questions on this policy, please contact us.
This privacy notice explains how AbbeyAutoline will use your personal data.
Prestige Underwriting Services (Ireland) Limited trading as AbbeyAutoline are a wholly owned subsidiary of Prestige Insurance Holdings Limited (“We/Us/Our/Abbey”). We are the Data Controller for any personal data you supply to us in accordance with the General Data Protect Regulations and any relevant national law.
You can find this notice on our website at www.abbeyinsurance.ie or a copy can be provided in writing on request. If you have any queries about the use of your information you can speak to us by calling on 1890 808 666. You can also put any queries in writing to the Data Protection Officer at AbbeyAutoline, Ground Floor, Teach Chinn Aird, Ashe Street, Cavan, H12 PF67.
The data we receive
We may obtain personal data from you directly or from someone you have authorised to supply personal data on your behalf. We only will obtain data that is necessary for the performance and arrangement of your contract, for our legitimate interests as an insurance intermediary and for compliance with any legal obligation. This data may consist of the following:
• Your name, date of birth and contact details (including home address, telephone number and e-mail address);
• Details of the risk to be covered by the policy ( for example vehicle make and registration)
• All other personal information that we are advised by the Insurer is necessary to provide a quote and to maintain any policy;
• Details of all previous quotes requested from us even if a policy was not arranged;
• Details of lapsed policies held with us;
• Details of claims on policies held with us;
• Your payment details, your payment history, details of any credit agreements and any debt management processes.
Where it is necessary for the performance of the contract we may require you to supply sensitive information related to your health, motoring offences, unspent criminal convictions and union membership.
If you are unable to provide the required information we may not be able to offer you insurance or continue with cover.
If you provide us information relating to other individuals (for example named drivers) you should ensure that those individuals are aware that we will use their details for the purposes outlined in this notice and direct them to this notice for full information.
It is your responsibility to provide complete and accurate information to both us and your Insurers when you take out a policy, at renewal and throughout the life of the policy. It is therefore important that you take reasonable care when providing us with information and answer any questions honestly and to the best of your knowledge. Providing fraudulent or incorrect information could affect the price of your policy, result in your policy being cancelled and claims being rejected or not fully paid.
How we will use your data
Your personal information may be used by Abbey Insurance for the following lawful purposes:
1. Processing that is necessary for the performance and arrangement of your contract of Insurance and with us as your Insurance broker including:
• To assess your application and present information to our panel of insurers to enable them to provide you with a quote or multiple quotes for an insurance policy;
• To offer renewal terms;
• To service your existing policies, maintain our records and those of your Insurer;
• To investigate and resolve any complaints;
• To confirm your identity, verify the information you provide and to prevent fraud;
• To submit any application for and to maintain any finance agreement;
• To assist you with reporting claims;
• To undertake internal quality monitoring and external audits.
2. Our legitimate interests as an insurance intermediary:
• To inform you of related insurance products, services and offers from Abbey Insurance and the Prestige Insurance Holdings Group while you have existing products with us;
• To contact you within a reasonable period of time after a policy lapses, you obtain a quote, you supply your data on our website, we are provided with your data by a price comparison site or you complete a data capture form in order for us to offer the insurance products provided by Abbey Insurance;
• To carry out market research, statistical analysis including customer profiling to enable us to enhance our service and to develop new products;
• To provide information to your Insurer, finance provider or other 3rd party with an interest in the policy for the purposes including but not limited to quality control, audit, complaint investigation, fraud prevention and claims handling;
• To seek feedback issue, issue surveys and contact you regarding the service we have provided to allow us to review and improve our customer care;
• To undertake training of our staff.
3. Where required by law:
• To supply information to law enforcement agencies, our regulators, other statutory bodies, your Insurer and finance provider when we believe it is necessary for the detection and prevention of crime and as otherwise required by or permitted by law;
• To carry out sanction, anti-money laundering, and anti-fraud controls.
4. With your consent:
• To inform you of related products and services supplied by carefully chosen 3rd parties.
We will only hold your personal data for as long as we are required in law and by our regulators.
Transfer to 3rd parties and outside the UK/EU
In order to deliver our services to you, we may use transfer data to the following 3rd parties:
• Insurers from the purposes of arranging and underwriting cover, auditing and quality monitoring, complaint handling, investigating fraud.
• Insurers and Intermediaries to verify No Claims Bonus and claims history.
• Insurers and other bodies appointed by the insurer when required to handle any claim by or against you (For example Surveyors, Loss Adjustors, Engineers, Vehicle Repairers).
• To Claim Handling firms and Solicitors appointed to deal with a claim made by you or against you.
• IT and system providers to facilitate electronic data transfers, the provision of technical support and system development.
• Telematics suppliers for the provision of telematics based insurance policies.
• To the Financial Services Ombudsman as part of the complaint resolution process.
• To law enforcement agencies, our regulators and other statutory bodies when we believe it is necessary for the detection and prevention of crime and as otherwise required by or permitted by law.
• Credit Reference agencies to verify your identity, prevent fraud or to determine the most appropriate payment option.
• Companies that carry-out sanction, anti-money laundering and anti-fraud controls
• Finance providers if you agree to pay by Direct Debit. Finance providers will record your information on the Central Credit Register when required by the Credit Reporting Act 2013;
• Debt Recovery firms, Solicitors and Civil Courts if required to recover unpaid funds still contractually due or funds obtained by fraud or deception.
In circumstances where we may need to process some of your information using third parties located in countries outside of the European Union, we will take all necessary steps to ensure it is adequately protected. This includes ensuring there is an agreement in place with the third parties which provides the same level of protection as required by the data protection regulations in the UK.
If you consent to a credit search it will be soft search which is only visible to you (if you request a copy of your credit file at the credit reference agencies) and is not visible to other organisations. This type of credit reference check will not affect your credit file. The search will be visible on your credit report but it won’t affect your credit rating as it’s not an application for credit. The CRAs may add the details of our searches and information that hold about you to their records relating to you.
AbbeyAutoline will not share or sell your details with any 3rd party for marketing purposes without your express permission.
We will collect personal data from our website, social media accounts and if you sign up to features including MyAbbey. This will be used to manage any existing agreement you may have with us and under our legitimate interest as an Insurance Broker to inform you of the products and services we offer. We will also use the data when necessary to answer a query you have made or if required to as part of a competition or activity that you have entered. Information supplied via social media may also be held or processed by the social media company in line with their own privacy policies.
We may contact you by post, telephone, email and SMS to inform you of related insurance products, services and offers from AbbeyAutoline and the Prestige Insurance Holdings Group while you have existing products with us.
We may also contact you around your renewal date within a reasonable period of time after a policy lapses to offer insurance products provided by Abbey.
When required we will also include an unsubscribe option on marketing SMS messages and emails that we will send that will stop any future contact. There may be a one off charge by your network provider for sending an unsubscribe SMS message to us.
Should you wish to withdraw from marketing or amend the methods we use to contact you please contact us on 1890 808 666 or write to AbbeyAutoline, Ground Floor, Teach Chinn Aird, Ashe Street, Cavan, H12 PF67.
Telephone calls to us and received from us will be recorded for training and quality purposes. Call recordings may also be supplied to the Insurer or appropriate 3rd parties if required it to investigate a claim or complaint and for the detection and prevention of criminal activity or fraud.
Privacy & Cookies
You have the right to access or obtain copies of the personal information held about you by us. A response to your request will be provided to you within a month of us receiving a valid request. If you wish to obtain information held by the insurer you must contact them directly.
You have the right to restrict processing of inaccurate information and request that we correct any inaccuracies in the information held about you. You may also have the right to erasure of data in certain circumstances.
Where we hold or process data on the basis of your consent you have the right to withdraw that consent.
If you wish avail of these rights please write to the Data Protection Officer at AbbeyAutoline, Ground Floor, Teach Chinn Aird, Ashe Street, Cavan, H12 PF67 or call us on 1890 808 666 for more information.
Office of the Data Protection Commissioner
You can find more details about data protection from the Data Protection Commissioner at www.dataprotection.ie. You can also contact the Data Protection Commissioner if you believe we have not complied with our obligations.
We, Prestige Underwriting Services (Ireland) Limited trading as AbbeyAutoline act as intermediary (Broker) between you, the consumer, and the product provider with whom we place your business.
Pursuant to provision 4.58A of the Central Bank of Ireland’s September 2019 Addendum to the Consumer Protection Code, all intermediaries, must make available in their public offices, or on their website if they have one, a summary of the details of all arrangements for any fee, commission, other reward or remuneration provided to the intermediary which it has agreed with its product producers.
What is Remuneration?
Remuneration is the payment earned by the intermediary for work undertaken on behalf of both the provider and the consumer. The amount of remuneration is generally directly related to the value of the products sold.
What is Commission?
Commission is payment that may be earned by an intermediary for work undertaken for both provider and consumer. General insurance products, such as motor, home, travel, health, retail or liability insurance, are typically subject to a single or standard commission model, based on the amount of premium charged for the insurance product.
At this point we would like to advise our customers that any commission received does not affect any remuneration or benefits staff may receive. All products offered to our customers are based solely on their demand and needs.
Clawback is an obligation on the intermediary to repay unearned commission. Commission can be paid directly after a contract is concluded but is not deemed to be ‘earned’ until after a specified period of time. If the consumer cancels or withdraws from the financial product within the specified time, the intermediary must return commission to the product producer.
On the pages below you will find a list of the providers that our firm deals with, which for ease of reference is in alphabetical order along with details of remuneration they may pay us if we arrange your cover with them.